Krikya88 Privacy Policy – Our Commitment to Protecting Your Information

Krikya88 (https://krikya88.biz) treats the privacy of your personal information as its highest priority. This Privacy Policy explains how we collect your personal data, the purposes for which it is used, and how securely it is stored.

By using our platform, you agree to the terms outlined in this Privacy Policy. This policy has been designed with Bangladesh users in mind and we endeavor to follow international data protection standards (GDPR).

This policy applies whenever you use any krikya88 service – website, mobile app, or live chat. If we need to update this policy, we will inform you by email or through a notification on the platform.

Krikya88 only collects the information strictly necessary to deliver our services. No excessive or irrelevant data is gathered.

• Information submitted via the registration form is stored directly on our secure servers.
• Information you provide through live chat may also be recorded.
• Browsing behavior data is collected automatically via cookies.
• Information provided via support tickets or email is also stored in our systems.

Krikya88 uses collected data solely for specific and legitimate purposes — to improve our services and personalise your experience.

• Account management: Completing the registration process, ensuring login security, and handling account-related communications.
• Payment processing: Ensuring deposits and withdrawals are processed securely and preventing fraudulent activity.
• KYC verification: Verifying identity and age in accordance with legal requirements.
• Customer service: Providing prompt resolution to your complaints, questions, and requests.
• Security: Detecting and preventing fraud, money laundering, and other illegal activities.
• Service improvement: Analysing user behaviour to improve the platform experience.
• Legal compliance: Meeting regulatory requirements and legal obligations.
• Promotional communications: Keeping you informed about offers and promotions with your consent (opt-out available at any time).

Krikya88 uses cookies to enhance your browsing experience and analyse platform performance. Cookies are small text files stored on your device.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Krikya88 employs industry-leading security technology to safeguard your personal information. Our dedicated security team monitors systems around the clock to swiftly address any potential threats.

• SSL/TLS Encryption: All communication between the website and servers is secured with 256-bit encryption.
• Firewall protection: An advanced firewall system prevents unauthorized access and DDoS attacks.
• Two-factor authentication (2FA): Two-factor authentication is available to add an extra layer of security to your account.
• Regular security audits: Regular penetration testing and security audits are conducted by independent third-party experts.
• Staff Training: Only authorized personnel can access your data, and all staff undergo strict privacy training.
• Data backup: All data is stored in regularly scheduled encrypted backups to eliminate the risk of data loss.

Krikya88 does not sell your personal information to third parties. However, limited data may be shared with trusted partners solely to provide specific services.

• Payment processor: Receives the necessary information to process transactions through payment gateways such as Mobile Pay, Nagad, Rocket, and others.
• KYC verification service: Authorised third parties for identity verification can only access registration-related information.
• Analytics service: Tools such as Google Analytics process anonymized usage data. No personally identifiable information is shared.
• Law enforcement agencies: Information may be disclosed to authorities pursuant to a court order or as part of a lawful legal process.

All third-party partners are bound by strict data protection agreements and may only use data for its designated purpose.

As a krikya88 member, you have important rights over your personal data. We respect those rights and respond promptly to any request.

• Right to Know: You can find out what information we hold about you and how it is used.
• Right to rectification: You may request corrections to any inaccurate information in your account.
• Right to erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily paused.
• Right to data portability: You may request your data in a structured, machine-readable format.
• Right to Object: You may object to certain types of data processing.
• Right to Withdraw Consent: You can opt out of promotional communications at any time.

To exercise any of these rights, email us at support@krikya88.biz. We aim to respond within 30 business days.

Krikya88 retains your data only for as long as necessary. We do not hold onto information beyond its useful purpose.

• Active account data: retained for as long as the account remains active.
• Transaction records: retained for 5 to 7 years in accordance with legal requirements.
• KYC documents: Retained for 5 years following verification.
• Support chat logs: deleted 3 years after resolution.
• Closed account data: permanently deleted 2 years after the closure date.

Krikya88 is strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification during registration is mandatory.
• Any account identified as belonging to a minor will be closed immediately.
• Any data found to have been collected from a minor will be permanently deleted.

Krikya88 may update this Privacy Policy from time to time. We will notify you in advance of any significant changes.

• For significant changes, a notification will be sent to your registered email address.
• The date of any changes will be noted at the top of the page as "Last Updated".
• Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy.
• Previous versions are available upon request.

For any privacy-related questions, complaints, or requests, please contact our Data Protection team. We aim to respond promptly and with care.